If we agree that the objectives above leading to happy customers are a good start, let's see how we can quantify them. In the systems compliant with the new 9001 2015 standard, these measurements will also come from the definition of “Understanding the needs and expectations of interested parties” per the element 4.2. These characteristics are more specific and may, in summary, represent a meaningful base for measuring customer perceptions. Give it to them for the price they believe is honest.The product functions for an expected period of time, and.Since we all are "professional" customers we can confidently say that to make a customer pleased, we just need to give your customers: Fortunately, there is an alternative way to translate customer needs and requirements into measurable specifics.
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